Frequently Asked Questions

Everything you need to know about our compatible building sets, shipping, and support before you order.

Product, Quality & Compatibility

Are these sets compatible with other major brick brands?

Yes. Every Mybrickoras building set is fully compatible with other leading building-brick systems, so the bricks click, fit, and connect exactly the way you expect. Mybrickoras is an independent brand and is not affiliated with, endorsed by, or sponsored by any other official brand.

Why are your building sets priced below the original-brand retail price?

Our compatible building sets deliver the same hands-on building experience as premium original-brand sets at a much lower price. We keep costs down through direct sourcing, efficient U.S. warehousing, and simplified eco-friendly packaging — and we pass those savings straight on to you.

What are the bricks made of, and how good is the quality?

Our bricks are made from durable, high-quality ABS plastic, and every set is inspected by our U.S. QC team for fit, color accuracy, and brick strength before it ships. Builders consistently tell us the click and finish are hard to tell apart from the original brand.

Are these sets designed for adults and serious collectors?

Absolutely. Mybrickoras is built for adult builders and collectors. From 9,000-piece display models like the RMS Titanic to detailed landmark, vehicle, and sci-fi sets, our kits are made for a satisfying, immersive build that looks great on any shelf.

Do the sets include step-by-step building instructions?

Yes. Every set ships with clear, step-by-step building instructions so you can complete your model from the first brick to the last — whether it's your first kit or your hundredth.

Does the set come with the original retail box?

To lower shipping costs and pass the savings to you, most sets ship in secure, eco-friendly packaging rather than the original retail box. MJI-brand products are the exception and do include their branded packaging box.

Are all the parts and pieces included in every set?

Yes. Each set is counted and inspected before it leaves our warehouse to help ensure every brick and the full instruction booklet are included for a complete build.

Shipping & Delivery

Where do you ship from, and how long does delivery take?

We ship from our U.S. warehouse. Orders are typically processed within 1–2 business days, and most U.S. orders arrive within 5–10 business days after shipment, depending on your location and carrier conditions.

Do you ship to all 50 U.S. states?

Yes. We ship to all 50 U.S. states and have delivered to more than 3,000 builders across the country.

Will I have to pay customs or import fees?

No. Because your order ships from our U.S. warehouse, domestic U.S. customers do not pay any customs or import fees.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can check the latest status anytime on our Track Order page.

Orders, Returns & Support

What payment methods do you accept, and is checkout secure?

We accept PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, and JCB. Every payment is processed through Shopify's encrypted, PCI-compliant secure checkout, so your details stay protected.

What is your return and refund policy?

We want you to love your set. If something isn't right, you can return eligible items within 30 days — just review our Refund Policy or contact our support team and we'll help make it right.

What happens if a part is missing or damaged, and how do I get help?

If any part is missing or arrives damaged, just contact our support team with your order number and a photo, and we'll arrange replacement parts or another solution quickly. You can reach us anytime through our Contact page.

Still have a question about a set or your order?

Contact Our Team